Learning Outcomes

Introduction to Supervision

Core Supervisory Skills

Building and Managing Teams

Lesson Summary

This module introduces you to the roles and responsibilities of a supervisor. You will learn about various leadership styles and their impact on building and managing productive teams. You will explore the effects of unconscious bias on a team's cohesion and learn how to resolve conflicts and build, manage, and harmonise diverse teams.

Performance Management

Navigating Workplace Challenges

Supervisory Best Practices

This module discusses strategies to enhance a team's performance. We will demonstrate with real-life examples how performance appraisal and feedback help a supervisor and his team meet the organisation's goals. You will learn how to navigate complex dilemmas, overcome resistance and implement modifications smoothly and effectively.

Strategic Thinking and Planning

Fostering Innovation and Creativity

Developing as a Supervisor

Joining Professional Networks and Communities

In this module, you'll learn how innovation, creativity and sustainability help in long-term strategic planning to achieve organisational vision. You'll explore how continuous learning, professional development, and mentorship programs help you transition into a supervisory role. You will also learn how digital tools can help with team management.

Mastering Supervision: Skills and Strategies for Effective Leadership - Course assessment

Develop leadership, manage teams effectively, and enhance organisational performance with this free online course.

Mastering Supervision: Skills and Strategies for Effective Leadership

Are you ready to elevate your leadership skills and take charge of your team's success? Embark on this transformative journey, where you'll acquire indispensable proficiency in core supervision, team building, performance management, and strategic planning, all while nurturing innovation and personal development. This course was reviewed and approved by qualified subject matter expert Dr. Pedro Nunes, an Economic Analyst and Business Strategist.

Foundations of Results-Based Management

Monitoring, Evaluation and Reporting

Learning, Adaptation and Organisational Culture

Mastering Results-Based Management (RBM): From Planning to Impact - Assessment

Learn how to apply RBM in planning, implementation, monitoring and evaluation in this free online training course.

Mastering Results-Based Management (RBM): From Planning to Impact

This practical course equips project and programme professionals with knowledge and tools to plan, implement, monitor, and evaluate initiatives through a results-focused lens. Learners will master key concepts, including results chains, Theories of Change, logical frameworks, SMART indicators, and performance measurement frameworks. The course will enable participants to build skills to track progress and make evidence-based decisions.

Overview of Line Management

Mentoring and Coaching

Motivation, Inspiration, and Counselling

Managing Right Talent

Developing an Effective Communication Style

This module will teach the role, skills, and strategies needed, along with the challenges a line manager may face. You will learn the essentials of coaching and mentoring before progressing to the critical aspects of mental health. Finally, the topics on managing talent and communication will help you learn to unlock the human potential.

Management of Performance Appraisals

Stress Management in Organisations

Managing Time and Prioritising Tasks

Managing Conflicts

Line Managers' Guide to Employment Law

In this module, you will become familiar with performance management and discover the purpose of performance evaluation. Organisational perspective on stress will focus on challenges and prevention as you gain further familiarity with time management. You will also learn about conflict resolution and get an overview of employment law.

Course assessment

A free online course to teach you practical management skills, concepts, and strategies for line managers.

Line Management Essential Skills and Concepts

This course will teach you the skills to be a good and confident line manager. It will include the concepts of coaching, mentoring, motivation, counselling, and communication. You will dive into the management aspects of employee performance, stress, conflicts, talent, and time. You will also get an overview of the employment law in the UK. If you have a company or want to gain management skills, this course will be helpful.

Psychometric Testing

Talent Management Principles

Employee Engagement

In this module, you will be introduced to psychometric testing. You will also study the principles of human talent management and how they should be aligned with the objectives of a company. You will study the concept of internal consistency of the talent management strategy.

Employer Brand

Employee Retention

The Zinger Model

In this module, you will be introduced to the employer's brand. This will include the concepts and definitions related to this emerging area of HR. You will study the steps that make up the employer brand process. You will study the constitutive and strategic elements for the retention of employees.

Employee Engagement - Assessment

This free online management course teaches you how to ensure employees work together to meet their company’s objectives.

This free online course explains how effective employee engagement keeps workers motivated and hardworking. Workers become disengaged and complacent without renewed motivation and this course shows you how to get the most out of your employees through commitment drivers and management techniques that have proven effective in driving workplace productivity. This course suits small business owners and anyone looking to move into management.

Human Resource Systems and Processes

Organization Structure and Reporting Relationships

Bands and Grades Structure

Human Resource Policies

In this module, you learn about organizational structure and discover why it is required in a company. Find out a step-by-step method to make an organizational structure for your company. Gain a good understanding of grades and band structure and learn why they are needed in a company.

Conducting Recruitment

Conducting Selection

Onboarding and Induction

In this module, you will learn how to attract prospective employees to your company and how to create a job description. Find out the various recruitment channels and important recruitment indicators you must measure and monitor. Learn how to find the best candidate for a job and how to integrate a new employee into an organization.

Performance Management System, Goal Setting and Key Results Areas

Conducting Reviews, Providing Effective Feedback and Action Planning

In this module, you will learn how to set up an effective performance management system and how to conduct data and evidence reviews. Find out why a performance management system is required and how to set goals for the organization.

Human Resource Systems and Processes - Course Assessment

Explore how human resource processes and systems can improve productivity and profitability in this free online course.

This free online human resource certification will introduce you to human resource processes and systems, human resource (HR) policies, organizational structures, and grades and band structure for making your company competitive. This HR training delves into the enabling HR principles that everyone in human resources management can apply to the HR function in their organization to improve employee performance, value propositions, and recruitment.

People Management and Best Practices

Human Capital Measurement and HR Scorecard

HR Dictionary and Variability Measures

Human Capital Management and Its Major Elements

This module introduces you to different practices prevalent in the HR profession. You will learn the importance of people management and measurement of the human capital. It also explains how to develop an HR scorecard and HR dictionary. Lastly, the essentials of Human Capital Management are also discussed in this module.

Introduction to HR Analytics and Metrics

Employee Performance Metrics in HR

Using Excel in HR Data Management

Managing HR Data with Data Sciences

This module explains various practical aspects of HR Management, including work quality and quantity metrics, employee performance metrics, and others. It also explains the basic use of Excel in HRM and the role played by data sciences in managing HR-related data and information. You will also learn to select good metrics.

HR Analytics - Harnessing HR Data for Organizational Success - Course Assessment

This free online course explains how human resource professionals use people analytics to track and improve performance.

HR Analytics - Harnessing HR Data for Organizational Success

Human resources (HR) departments are often considered insignificant by many professionals. However, organizations exist and perform because of their staff and people management is a crucial task performed by HR professionals. This human resource management course explains how to use data science and HR metrics to develop data-driven business solutions that improve efficiency and business processes while improving employee performance and morale.

Key Components

Staff Recruitment

In this module, you will analyse the important functions, strategies and challenges facing Human Resources departments, especially in the Hospitality sector. Test questions are included.

Job Description

Recruitment Options

Applications and Resumés

Conducting the Interview

Checking References

Offering Employment

In this module you will analyse the importance of the job description to the advertisement and interview processes, describe different recruitment options for finding suitable employees, learn how to screen resumés for suitable candidates and more.

Orientation

Training and Development

Performance Evaluation

Discipline and Termination

In this module, you will learn the procedures for the effective orientation of new employees; the benefits of employee training for organisations and staff; the procedures for effective employee performance evaluation and more.

Compensation Plan

Payroll

In this module, you will learn about the various forms of compensation that can be awarded to employees and gain a better understanding of the payroll process, including tax obligations and outsourcing.

Occupational Health and Safety - Learning Outcome

Health and Safety Practices

In this module, you will identify the key features of an effective occupational health and safety (OHS) system and be better prepared to implement one in your own organisation.

Human Resources in the Food Service and Hospitality Sector - Course Assessment

Learn about the key functions and roles of HR in the Food Service and Hospitality Sector with this free online course.

Human Resources in the Food Service and Hospitality Sector

This free online human resources course will teach you about human resource management in the food service and hospitality sector. In this course, you will study the different HR functions, the hiring process, performance management, compensation, and occupational health and safety. You will also look into the performance evaluation form, reference check form, other valuable tools for working in human resources, and much more!

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