Learning Outcomes

FM and ISO Fundamentals

Organizational Context

Leadership and Planning

Support and Operations

Performance Evaluation

Improvement and Certification

Lesson Summary

ISO 41001:2018 - Facility Management System - Assessment

Learn ISO 41001:2018 facility management fundamentals, benefits and certification essentials in this free online course.

ISO 41001:2018 - Facility Management System

Discover the fundamental principles of ISO 41001:2018 Facility Management (FA) and how global standards enhance efficiency and compliance. This course introduces key FM roles, the Plan-Do-Check-Act (PDCA) model, planning, and risk management while promoting continual improvement. Develop the mindset and practices essential for certification-ready, sustainable facility operations, with a focus on continuous evaluation and improvement.

ISO 22483 Basics

Core Service Principles

Accommodation Operations

Food and Beverage Services

Safety and Security

Management and Improvement

ISO 22483: 2020 - Quality Management Systems for Hospitality Operations - Assessment

Master quality standards for hospitality and tourism operations using ISO 22483:2020 with this free online course.

ISO 22483: 2020 - Quality Management Systems for Hospitality Operations

This course introduces the quality standards in the hospitality industry. Discover fundamental values, such as consistency and cultural sensitivity, in delivering exceptional service. You will review daily operations in rooms, dining, and safety, and learn best practices in hygiene, energy use, and guest privacy. Grasp the roles of audits, policies, and staff training and enhance service through feedback, monitoring, and regular upgrades.

Understanding Total Quality Management

Preparing for TQM Deployment or implementation

The Role of Stakeholders in TQM

Quality Tools and Techniques

TQM Systems and Frameworks

Process Management and Improvement

Implementing and Managing TQM Deployment

Performance Monitoring and Measurement

Sustaining Quality Improvements

Mastering Total Quality Management - Assessment

Learn essential tools, techniques, and systems for implementing Total Quality Management with this free online course.

Mastering Total Quality Management

Implementing and sustaining Total Quality Management (TQM) is a proven way to enhance organizational productivity. This course introduces key tools and techniques to prepare and ensure the smooth adoption and integration of TQM practices. This course was reviewed and approved by qualified subject matter expert Yogesh Malani, a quality assurance head. Enrol today and begin your journey toward achieving higher productivity and consistent quality.

What is BPR?

Steps For Applying BPR

BPR Application

Business process reengineering (BPR) is the practice of rethinking and redesigning how work is done to enhance performance. A business process is a set of tasks you need to perform to achieve business goals. This module would explain why companies need to change their processes and what the benefits are.

Business Process Mapping

Business Process Flowchart

Importance of Flowcharts

Business Process Mapping is the visualization of business processes, allowing for a more detailed view of how the business functions. In this module, you will be introduced to process mapping and flowcharts. You will learn the benefits of flowcharts and see examples of famous companies applying the business process mapping concept.

Introduction to the Drawing App

Drawing with the App

Flowchart Drawing Apps

There are many flowchart drawing apps available, both free and paid. In this section, I'll dedicate some time to talk about the Draw.io app. Draw.io is a free, open-source tool for creating flowcharts and other types of diagrams. It can be used online or downloaded to your computer. It has a wide range of templates and shapes to choose from.

The Business Process Re-engineering (BPR) Guide – Course Assessment

Learn essential techniques and strategies in Business Process Reengineering (BPR) in this free online course.

The Business Process Re-engineering (BPR) Guide

This course provides an invaluable opportunity to gain insight into business process reengineering. The knowledge gained will give you the ability to shape your company's future and the competence to assist your managers in constructing the best business process change plans. By the end of this course, you will be able to keep your company's processes and operations resilient and adaptable during economic downturns.

Introduction to Implementing Strategy

Different Functions in Implementing Strategy

Understanding Classification and Diversification

This module will describe how strategies are put into use as well as helping you to understand the different functions that are used in the implementation of strategy.

Understanding Synergy & The Screening Process

Evaluation and Control Process

The topics of diversification and synergy are discussed in this module. You will learn about Synergy and the Screening Process as well as the Evaluation and Control Process.

Introduction to Evaluation and Control

Measurement of Performance

Strategy Audit

This important module will show you how strategies are evaluated through various processes and techniques such as the Evaluation and Control Process. You will study how strategies are audited and how performance is measured.

Strategic Management - Implementing and Evaluating Strategy - Final Assessment

Learn the practices and procedures for implementing effective strategies with this free online strategy planning course.

Strategic Management - Implementing and Evaluating Strategy

This free online strategic planning course will teach you about implementing management strategies, who should carry out strategic plans, and what needs to be done to align a company's operations successfully. Proper planning, monitoring, analysis, and assessment of key information and actions is essential for an organization to meet its goals and objectives. This makes strategic management highly important in the modern workplace

Course Introduction

Clauses 1 to 5

Clauses 6 to 10

ISO 9001 is crucial for fostering Quality and sustainability in any organization. This module works through the different clauses of ISO 9001  to help you create a good quality management system and drive your organization towards a better and brighter future.

Risk Analysis Process

Challenges of Applying ISO 9001

QMS Business Strategies

The Certification Process

This module will cover the different ISO 9001 certification stages. Quality management techniques covered include Delayering, Six Sigma, Management By Objectives, and Business process reengineering. The module will also cover the challenges of applying ISO 9001 in any organization.

ISO 9001 : 2015 - The Guide to Quality Management Systems QMS – Course Assessment

Learn the ISO 9001 clauses and the certification requirements and benefits in this free online course.

ISO 9001 : 2015 - The Complete Guide to Quality Management Systems QMS

This course is an invaluable opportunity to gain insights into ISO 9001 and quality management systems. The knowledge gained will give you the ability to guarantee the quality of your company’s products. In addition, you will have the competence to assist your managers in applying the best quality management systems. Discover the best ways of enhancing the quality of your products and services and get ISO 9001 certified.

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