Learning Outcomes

Fundamentals of IT Support

System Administration and Cybersecurity

Troubleshooting and Problem Solving

Lesson Summary

This module will introduce you to the roles and responsibilities of IT support technicians for ensuring the smooth working of IT services. You'll learn about the working of various computer components and system administration tools. We'll show you how to develop essential IT skills, resolve various issues and secure your private information.

Working as an IT Support Technician - Course assessment

Learn how to locate, diagnose and resolve technical issues related to hardware and software in this free online course.

Working as an IT Support Technician

Are you interested in a versatile and in-demand career in which you help organisations and individuals to overcome their technological issues with computer systems and networks? This course explores the fundamental duties of information technology (IT) support technicians and explains how they ensure the safe and efficient working of computer systems. We go through the common issues faced in IT work and explain how to apply effective solutions.

Coursera Q1 2022: $120.4M Revenue, $38.3M in Losses, 16K Degree Students

OpenAI Academy Review: A Close Look at ChatGPT 101 for Small Businesses

[2025] 470+ Hours of Free LinkedIn Learning Courses with Free Certification

7 Best Sketch Courses for 2025

Coursera 10-K Highlights: Lower Partner Revenue Share, 1k+ Employees

Coursera’s New Deal with Google Could Cost the Company Millions

Medical Education Platforms with 800 Free Certificates & CME Credit

FutureLearn’s 2021: Year in Review

6 Best Courses to Become an Influencer in 2025

6 Best Site Reliability Engineering Courses to Take in 2025

6 Best Node.js Courses in 2025

Udemy’s Fourth Leadership Exit of 2025: CMO Genefa Murphy Resigns

Writing as Enchantment: Inside Alan Moore’s BBC Maestro Course

Beginning to Program: Review of CS50 Scratch Course

SEO Content Strategy Demystified: Coursera, MasterClass, and edX

2U Market Cap Falls Below edX Acquisition Price. Google to Blame?