Learning Outcomes

Introduction to IT Support

Understanding IT Infrastructure

Basics of Operating Systems

Network Basics

Lesson Summary

This module provides an overview of IT support, covering the field's various types, roles, and responsibilities. You will also explore IT infrastructure and its components. Then, you will gain an understanding of different types of operating systems and their functions. Lastly, you will study networking basics, including key networking techniques.

IT Support Skills

IT Support in Cloud Computing

IT Security Basics

IT Support Ethics and Professionalism

Future of IT Support

In this module, you will study critical IT support skills such as troubleshooting, risk management, remote support, etc. We will also cover cloud computing services and IT security basics, such as cybersecurity, security threats and vulnerability. Then, you will learn the importance of ethics in IT support and some emerging trends in IT support.

Diploma in Information Technology Support - Course Assessment

Earn an information technology diploma and learn how to provide IT support in this free online computer science course.

Diploma in Information Technology Support

Are you ready to become an information technology (IT) support expert? This diploma course covers everything you need to know, from IT infrastructure and operating systems to network basics and support skills. We will also dive into cloud computing, cyber security and the role of ethical values and professionalism. We discuss the future of IT support to help you stay ahead in this ever-evolving field. Sign up to launch your career in IT support.

Foundations of IT Support

Hardware Devices

This module introduces you to the core principles of IT support, infrastructure, and operating systems. You’ll explore the role of IT support, service models, and essential tools for troubleshooting and collaboration. Examine key IT infrastructure components, common IT devices, compare operating systems, and understand installation processes.

Security Threats

Social Engineering

System Vulnerabilities

This module equips you with an understanding of key security threats and vulnerabilities in IT systems. You’ll examine different types of malware, their impact, and how social engineering attacks manipulate users. Explore physical security risks like tailgating and piggybacking, as well as techniques used to exploit system vulnerabilities.

Security Measures and Best Practices

Data Encryption

Incident Response and Data Protection

Post Incident Analysis and Security Enhancements

This module covers essential security measures, incident response, and data protection strategies. You’ll explore access control mechanisms, firewalls, antivirus solutions, and encryption methods to safeguard systems. Additionally, you’ll study breach identification, data backup, recovery processes, and post-incident analysis.

Introduction to Networking

Basic Network Connectivity and Network Diagnostic Tools

Network Protocols, Addressing, and Wireless Communication

Domain Name System and Dynamic Host Configuration Protocol

Network Security Applications

Securing Wireless Networks and Network Analysis

This module introduces you to networking fundamentals, protocols, and security applications. Explore different network types, topologies, and essential hardware components while gaining hands-on experience with connectivity and diagnostic tools. Develop skills in network monitoring and threat analysis to maintain secure and efficient networks.

Interim Assessment 1 - Diploma in Information Technology Support and Security

This assessment allows you to evaluate your learning, helping you gauge your knowledge and understanding of the course material.
If you don’t reach the required grade on your first try, you may retake the assessment as needed to achieve a successful outcome.

Core Hardware Components

Storage Devices and Technologies

Peripherals and Interfaces

This module provides foundational knowledge of computer hardware components, storage technologies, and peripheral systems. You’ll examine CPU architectures, memory hierarchies, and motherboard designs before exploring HDD/SSD technologies and RAID configurations. You’ll learn how hardware components interact to form functional computing systems.

Software Installation

System Resources

Operating System Fundamentals

This module equips you with essential skills in software installation, management, and operating system fundamentals. Explore application installation, licensing, updates, and system resource optimisation.  Additionally, you’ll examine user and permission management, file systems, and access control.

Troubleshooting Methodologies

Hardware Troubleshooting and Maintenance

Software Troubleshooting

Driver Conflicts and Compatibility Issues

This module introduces you to structured troubleshooting methodologies for both hardware and software issues. We emphasize effective problem identification, diagnosis, and resolution using diagnostic tools and techniques. Gain practical skills in addressing boot failures, system crashes, driver conflicts, and hardware maintenance challenges.

User-Level Network Troubleshooting

Remote IT Troubleshooting and Support

Remote Troubleshooting Techniques

In this module, you'll learn the essential skills required to troubleshoot common user-level network issues effectively. Explore various diagnostic techniques for resolving Wi-Fi, IP, DNS, and DHCP-related problems. Additionally, you'll learn how to support users remotely using effective communication strategies, and troubleshooting techiques.

Interim Assessment 2 - Diploma in Information Technology Support and Security

This assessment allows you to evaluate your learning, helping you gauge your knowledge and understanding of the course material.

If you don’t reach the required grade on your first try, you may retake the assessment as needed to achieve a successful outcome.

Introduction to Cloud Computing

Virtualisation Technologies

Cloud-Based Support and Management

Hybrid and Multi-Cloud Environments

Multi-Cloud Strategies and Management

This module introduces you to fundamental cloud computing concepts, including service and deployment models, virtualisation, and cloud management. Explore cloud storage, virtualisation, security, and monitoring. We also cover hybrid and multi-cloud strategies, teaching integration and management across diverse cloud environments.

IT Ethics and Professional Conduct

Understanding Customer Service

Scripting and Automation

IT Support Best Practices

This module explores the ethical, technical, and professional dimensions of IT support. You’ll examine data protection ethics, professional communication, and customer service principles in IT contexts. We cover scripting fundamentals, automation techniques for system/network tasks, and IT support best practices.

Diploma in Information Technology Support and Security - Assessment

Develop IT support, cybersecurity, and troubleshooting skills for career advancement with this free online course.

Diploma in Information Technology Support and Security

Looking to build a career in IT? This course equips you with hands-on skills in IT support, security, networking, and troubleshooting. Learn to protect systems, manage hardware, solve tech issues efficiently, and more. This course was reviewed and approved by qualified subject matter expert Tyler Ker, a System Analyst. So why wait? Enrol in this information technology course and gain job-ready expertise for a secure future.

Linux PAM Course Introduction

Linux Lab Setup

The Importance of Linux PAM

Working With Linux PAM Security

This module will explain how to download and install CentOS, a RedHat Linux operating system. It will also discuss the importance of Linux Pluggable Authentication Modules (PAM) and how to administrate PAM on your Linux system.

Linux PAM Administration - Course Assessment

In this free online course, study Linux pluggable authentication modules, or PAM, and its importance in a Linux system.

Linux PAM Administration

For anyone who uses Linux, either personally or as a system administrator for an organization, understanding how PAM works is essential. Linux PAM (pluggable authentication modules) is used to authenticate a user to applications or services in a Linux system or server. It can be a powerful tool or it can seriously alter your system's security.

Fundamentals of IT Support

System Administration and Cybersecurity

Troubleshooting and Problem Solving

This module will introduce you to the roles and responsibilities of IT support technicians for ensuring the smooth working of IT services. You'll learn about the working of various computer components and system administration tools. We'll show you how to develop essential IT skills, resolve various issues and secure your private information.

Working as an IT Support Technician - Course assessment

Learn how to locate, diagnose and resolve technical issues related to hardware and software in this free online course.

Working as an IT Support Technician

Are you interested in a versatile and in-demand career in which you help organisations and individuals to overcome their technological issues with computer systems and networks? This course explores the fundamental duties of information technology (IT) support technicians and explains how they ensure the safe and efficient working of computer systems. We go through the common issues faced in IT work and explain how to apply effective solutions.

IT Technician Basics

Network and Windows Troubleshooting

Hardware, OS, and Motherboards

Understanding Memory, Processors, and IT Support

Data Storage and Network Security

This module reviews the responsibilities of IT technicians and their educational and professional requirements. We dissect the hardware and software components of computer systems. We also discuss network technology and connections, procedures for troubleshooting Windows OS, IT support and customer care, data storage, and network security.

Cloud Computing and Cybersecurity

Project Management and Emerging Technologies

Mobile Technologies and IT Ethics

Cloud Services and Project Management Tools

Trends and Career in Information Technology

This module studies cloud computing and security options. We review cybersecurity practices, including incident response and disaster recovery techniques. Likewise, we discuss project management principles, mobile devices, and cloud infrastructure. We also consider emerging technologies, trends, and career development for IT professionals.

Essentials of Information Technology Technician Skills - Assessment

Learn basic and advanced IT concepts in this free online course required to become a competent IT technician.

Essentials of Information Technology Technician Skills

Organisations constantly need experts to help diagnose, repair and maintain computer hardware and software systems. These professionals are called ‘IT technicians’. Becoming an IT technician requires the right professional skills and the ability to apply them. This advanced computing course provides the problem-solving skills and technical knowledge required to perform computer diagnostics, repairs and maintenance as an IT technician.

Understanding Network Topologies

Wireless Networking

In this module, you will be introduced to the basics and benefits of computer networking, you will learn about LAN, ethernet, IP address, and network topologies, and you will also learn about the OSI model, wireless networks, the types of cables, and tools used in networking.

IPs and TCPIP commands

Use of VPN and Routers

Network Intrusion and Firewalls

In this module, you will learn about internet protocols, the dual IP stack concept, and TCPIP commands, you will be introduced to the DCHP and learn about remote desktop services, the use of routers, and VPN in networking, you will also learn about operating systems and network intrusion.

Basics of Computer Networking - Course assessment

Explore the fundamentals of computer networking, troubleshooting and network intrusion in this free online course.

Basics of Computer Networking

The use of computers and computing has ingrained itself in our day-to-day tasks. Everyone thus requires basic computer skills, regardless of profession. Remote working and interactions have been made possible through global data networks. This course will give you a thorough introduction to computer networking, teaching you about the key network elements like its topologies, IP addresses and how to avoid network intrusions.

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